01
Efficiency beats engagement
Average session duration fell by 15% while click-out increased. For a shopping aggregator, helping people find the right option faster is a better signal than keeping them on the site.
02
Validate before over-engineering
I designed a detailed advanced filter, but heatmaps showed fewer than 4% of users touched it. A smaller MVP would have tested the need sooner and protected design time.
03
A click is not the end of the journey
Popular products drove more click-outs, but some users returned within seconds when inventory was unavailable. The next product opportunity is real-time stock visibility.